How to Fix Xbox One Won’t Load Up the Home Screen?

The Xbox One has come a long way.

Microsoft has introduced regular updates to be able to keep the Home Screen clean and open to customization.

However, the constant changes not only ensure a better user experience but also introduce some bugs.

Today we are going to talk about one such technical glitch where the Xbox One won’t load up the home screen.

If you are also stuck at the Xbox blank screen or on the Home Screen of your player, then you have reached the right page.

These methods will help you fix the Xbox One black screen of death error. So let us start.

How to fix Xbox One won’t load up the home screen?

Sometimes after you launch your Xbox One player, the Home Screen fades away to black or grey. The freezing of the loading screen or the screen of death can occur for various reasons.

Let us have a look at some methods to resolve the Xbox One won’t load up the home screen issue.

Method 1 – Power cycle Xbox One

Begin the troubleshooting by shutting down the console by pressing the power button or Xbox button and holding it for about 10 seconds.

Reboot Xbox One

Then press the Xbox button once again to turn it on again. After giving a quick start to your console, follow the given instructions –

  • Turn on your console and your TV.
  • Check and set the input signal of your TV to the correct HDMI option.
  • Ensure that the HDMI connections to your TV and console are secure.
  • Check if the HDMI cable is connected to the console’s “out to TV” port.
  • Once again reboot your Xbox One console, and turn it on.
  • Reset and reboot your console in low-resolution mode.
  • You can also set the system to low resolution from the Xbox Display Settings. Follow the given path – System> Settings> Video Options under Display and Sounds> TV Resolution.
  • Try to plug the HDMI cable into an alternate port.
  • Or you can also try a separate or spare HDMI cable to identify the cause of the black screen.
  • Lastly, connect your console to a different TV or monitor.

Method 2 – Manually perform offline system update

The next method that you can try to fix the Xbox home screen start-up error is manually downloading the Offline System Update file (OSU1).

Pre-requisite –

  • Windows system with working USB port and good Internet connection.
  • USB Flash drive with 6GB of free space.

Part I – Download the OSU1 on your computer

Step 1 – Insert your USB flash drive into the port.

Step 2 – Then go to the Offline System Update file or click on the given link.

Step 3 – Save the .postcode update file on your computer.

Step 4 – Unzip the file and extract all the files on your system.

Step 5 – Now copy the .postcode file to your flash drive. Ensure that the files are present in the root directory, with no other files.

Step 6 – Next remove the flash drive and move to the next part.

Part II – Update Xbox One with OSU file

Step 1 – Perform a quick restart as mentioned in the first method. Then press the BIND/PAIR button on the left side and the EJECT button on the front side of the console.

Step 2 – And while pressing the two buttons, also press the Xbox button for about 10-15 seconds.

Step 3 – You will hear two power-up tones one after the other. After the second beep, release the two buttons.

Step 4 – You will be redirected to the Startup Troubleshooter window.

Step 5 – Now plug in the flash drive containing the OSU1 files.

Step 6 – The OSU option turns green as you insert the flash drive. Select the OSU file option to start the update process.

Offline System Update

Method 3 – Restore to factory default

If resetting or updating the console doesn’t help you, then you can factory reset all the settings of your console via the Startup Troubleshooter.

Step 1 – Reboot your console, and then press the BIND and EJECT buttons till you hear the two power-up tones.

Step 2 – The Startup Troubleshooter will open after the second power-up tone.

Step 3 – Next click on the Reset this Xbox option. A pop-up window will come up, click on Remove Everything.

Reset Xbox to Factory Default

Note – Resetting the console to the factory setting will remove all the games, apps, and user data.

Reset and Remove Everything

After the console restarts, it should function properly.


The Xbox One console is definitely one of the best and updated gaming devices that you need.

However, sometimes due to technical glitches or bugs, or outdated software the home screen fails to load.

As a result, it fades back to a black screen. Even after clicking on the Menu button, the home screen loads for a few seconds, and just as the Menu shows up it fades to the black screen again.

Getting stuck in such a situation can be super-annoying. But you can fix it easily with these super easy ways mentioned above, however, remember that a factory reset should be your last resort.

Tell us which method you used to resolve your issue, and how you got past the home screen.

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