Xbox App Can’t Connect to Console – 5 Proven Fixes

From hard-core gamers to noob players, everyone loves the Xbox gaming console.

The Xbox app is a great way to connect with your friends and play games. You can even use the Xbox App to stream your games from your console to the App.

However, not everything seems to run as smoothly as we think. If you are unable to connect the Xbox App to your console, then you are not alone.

You will find a lot of users raising a complaint that their “Xbox app can’t connect to the console.”

So today we will be discussing some proven fixes to resolve the connection issue between your Xbox App and your console.

5 solutions to fix Xbox app can’t connect to console

Different users reported different ways in which their console wouldn’t connect to the Xbox App. Some users cannot see the Connect option, while the mobile device with the Xbox App fails to connect to the console.

Here are a few solutions that will help you troubleshoot the issue.

Method 1 – Check the Xbox Status

The first solution that you should try is checking the Xbox status.

So head to the Xbox status page and check for any alert being flashed on any of the services. If yes, then expand that particular service and scroll down to the Notifications section.

Xbox Services Status

Then Sign in, so that you get a message when the service is active and back to running.

Method 2 – Check the Network Connection of your Mobile

The next method is to check your network connection as it might be stopping your Xbox app from connecting to the console.

Check if your mobile device is connected to the WiFi connection. Or you can also connect the two devices to the data option if they cannot connect to the WiFi network.

In order to use mobile data for setup of Xbox App, follow the given instructions –

Step 1 – On your Android device, go to the Apps section in your Settings.

Step 2 – Then select the Xbox App, and turn on the Allow mobile data option.

Enable Mobile Data for Xbox

This will allow your app to use the mobile data to complete the setup and connect to the console. Follow the same steps to enable mobile data on IOS devices.

Method 3 – Restart the Xbox App

Another way to troubleshoot the Xbox App can’t connect to console error is by restarting the app. If you are using an Android device, then go to the Recent Applications menu and clear all the running apps. After closing the apps, restart the Xbox App and try to connect.

On iOS devices, double-tap or press the Home button and close the apps. Then restart the app and try to complete the setup process.

Method 4 – Hard Reset your Xbox Console

If the above methods don’t work for you, then you can hard reset your Xbox console, while restarting your mobile device.

Step 1 – Press the Xbox button/ power button on your console and hold it for about 8 seconds till the console shuts down.

Reset Xbox Console

Step 2 – Unplug the power cord and wait for about 5 minutes before plugging back the cable.

After plugging the chord, restart your console and connect it to the Xbox App.

Method 5 – Clear Cache and Storage of App

Lastly, you can clear the cache and storage of the particular Xbox app and then try connecting it to the console.

Step 1 – After closing the app, and restarting your device open the Settings.

Step 2 – Go to Apps and then click on the storage option. Select Clear Cache.

Step 3 – To clear the App Storage, again go to Apps under the Settings of your device.

Step 4 – Click on Storage and then choose Clear Storage.

Step 5 – Next, uninstall the Xbox App and then reinstall the latest version from the Google Play Store or App Store.


Xbox is a popular platform creating a buzz every other day amongst gamers.

It offers various features and services that are user-friendly and ensure utmost entertainment.

However, sometimes you can encounter some issues like your console won’t connect to the WiFi or the Xbox App fails to connect your console or more.

We have tried to cover all the possible solutions that will fix the Xbox App that can’t connect to the console issue.

Let us know if we missed a solution in the comment section.

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