How to Fix Samsung TV Closed Caption Won’t Turn On?

Closed captions and subtitles are pretty useful.

It is a misconception that closed captions and subtitles are the same.

Closed captioning recreates the narration and on-screen dialogue, along with the background noises and sounds.

While some people turn off closed captions on their TV set, some keep it on.

Today we’ll discuss a problem that has been plaguing some Samsung TV users. They were able to turn off the closed caption feature, but they’re having trouble enabling them now.

So if you are also stuck in such a situation, then keep reading.

How to Fix Samsung Smart TV Closed Caption won’t Turn On?

Method 1 – Turn On Closed Captions from the Settings Menu

If the Samsung TV closed captions won’t turn on then here is what you need to do.

Pick your TV remote control, and follow the given instructions –

Step 1 – Turn on your Samsung TV. Then press the Menu button on your remote.

Step 2 – Now go to the Settings Menu. And select the General option.

Accessibility on Samsung TV

Step 3 – Next, select Accessibility.

Step 4 – Under the Accessibility menu, you will find Caption Settings. Open it.

Step 5 – Click the Caption button to turn it on.

Turn On Closed Captions

You can also adjust the language of the closed captions under the Caption Mode.

And to change the font color, size, style, background color, and more go to the Digital Caption section.

However, if you are using an older Samsung TV, then you will have to follow some other steps to enable closed captions on Samsung TV.

Step 1 – Switch on your TV, and press the Menu button on your Samsung TV remote.

Step 2 – Then using your remote, navigate to Setup and Preferences from the left menu options.

Step 3 – Choose the Caption option. And press OK.

Step 4 – There are different other options available. You can adjust the captions according to your choice.

Method 2 – Use Accessibility Shortcuts

If you cannot get into the Settings of your TV then here is another way to turn on the closed captions.

You can create an accessibility shortcut that will come in handy and pull up within seconds when you need them.

To set the Accessibility setting as a shortcut, follow the given steps –

Step 1 – Use your Samsung remote and press the Mute button. If not, then you can also press and hold the Volume button for a few seconds.

Step 2 – The Accessibility Shortcuts window will open. You can turn on the Accessibility functions like Captions from here.

Accessibility Shortcuts

Method 3 – Set High Contrast

Sometimes you cannot see the closed captions due to low contrast. You can set the Video description to high contrast that will display the content with maximum contrast.

And so some people who were facing Samsung TV closed caption won’t turn on issue, could view the captions when the video was set to high contrast.

Step 1 – Turn on your TV. From the Home Screen, go to the Settings.

Step 2 – Then go to the General Settings section. And select Accessibility.

Select Accessibility

Step 3 – Choose High Contrast, and toggle the button next to it.

Set High Contrast on Samsung TV

You can also try to turn it off and then turn it on to check if you can see the closed captions now.

Method 4 – Set Source to TV

Having enabled Closed Captioning on your Samsung TV, if you cannot see the CC for a specific show,here is another workaround that worked for a few users.

Step 1 – Hit the source button on your remote control. It is present in the upper right corner.

Step 2 – And now set the source to the TV, instead of HDMI.

Step 3 – Then play the show or stream you want to watch. And click on the CC option present on the screen.

Switching from HDMI to TV can help you turn on the closed captions on Samsung TV.

Note – Turning On Closed Captions won’t work if you are watching a broadcast or streaming service that originally doesn’t support captions.

Apps like Netflix come with their own captions and you can change the settings from the app itself. And if you are using DVDs or Blu-Ray discs, you need to go to the disc’s menu and enable the subtitles or captions from there.

However, make sure you make the changes before starting the movie.


Samsung Smart TV allows easy navigation and customization options.

You can change various settings according to your wish. One such setting is the subtitles and closed captions.

Several methods described above can be tried if you had turned off closed captions before but are unable to enable it now.

The closed caption configuration or the subtitle CC1 settings can be changed easily using your Samsung TV remote.

Let us know which method worked for you in the comment section.

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