Amazon Prime Video started as an additional platform to the Amazon services.
However, due to its award-winning shows and content, it has now become a tough competitor to Netflix.
With its compatibility with different platforms including Roku, its user base expanded like anything.
Yes, your favorite Amazon Prime Video is available on Roku as well. But not everything seems to be good at the other end.
A lot of Roku users have complained about Amazon Prime not working on their devices.
I know it is a lot frustrating when you are watching your favorite series, and suddenly it stops playing. The entire system shuts down, and an error comes up.
If this is happening with you as well, then we have got you covered.
Today we are going to discuss the proven solution to fix the Roku Amazon Prime not working issue.
There can be different temporary issues that can lead to Amazon Prime not working on Roku.
Let us check out some easy ways with which you can fix the issue.
When one of the apps on our phone doesn’t work, what does our natural instinct say?
All of us first close the app and then uninstall it right away.
So, if your Amazon Prime Channel doesn’t work on your Roku device, then it is time you uninstall it and reinstall the fresh version.
You can uninstall the Amazon Prime channel in some steps-
Step 1 – Start by navigating to the home screen. And then highlight the Amazon Prime channel.
Step 2 – So once you have highlighted the channel, press the asterisk button on your remote.
Step 3 – The complete options menu will open. Choose Remove channel.
Step 4 – Confirm your action and boom. The channel will be removed.
I know you might be wondering what’s next.
We have removed the channel but it is definitely not the end for Amazon Prime.
Let us reinstall the channel, a newer and cleaner version of Amazon Prime.
Step 1 – So again go to the Home screen.
Step 2 – As you will scroll down, you will get the option of Streaming Channels.
Step 3 – Search for Amazon Prime here. And hit the Ok button.
Step 4 – Next click on Add Channel option.
And that’s it. The Prime Video channel will be installed on your Roku TV.
This solution has proved to work for various users. And so uninstalling and reinstalling might resolve your issue as well.
Another easy way to get your Prime Video app working on Roku is by closing and re-opening the app.
So if you do not want to go through the process of un-installation, then this can be a quick fix.
Step 1 – The first thing that you can do is close the app and relaunch it.
Check if the issue has been resolved. This method has proved to work for some users.
But if this doesn’t work, then don’t worry. Next what you can do is force stop the app.
Step 2 – So go to the Settings of your device. And Open the Apps.
Step 3 – Now open Amazon Prime and click on Force Stop.
Now just relaunch the app and check if it still needs improvements.
One thing that we usually do not pay attention to is our network connection. A stable Internet connection ensures smooth streaming of videos, without any buffering.
So one trick that can work for users who have an unstable network is pausing all other activities running on your Internet network.
Then you can further check your Internet speed on a reliable testing tool.
But what if you get the speed result to be satisfying, then it might be your Roku device that needs some repairing.
So try accessing your Prime Video on any other device.
This is important to keep your device clear of all the unwanted data and cache. So when you are streaming Amazon Prime but it doesn’t seem to work, then try clearing the cache.
Now there is a very interesting trick to clear the cache out of the system.
As you are on the home screen, press the following buttons in the same order-
- Home button- 5 times
- Up Button- 1 time
- Rewind Button- 2 times
- Fast Forward Button- 2 times
And that’s it. Within 15 to 20 seconds, all the cache and data will be cleared. You can then restart the system and check if the issue is resolved.
Performing a power cycle happens to be the ultimate solution to fix Roku Amazon Prime, not working issues.
If none of the methods above works, then you can disconnect your device from the power source and let it stay in powerless condition for a few minutes.
So power off your Roku TV set, remove all the cables including the HDMI cable as well.
After a few minutes, reconnect the cables and check if the issue has been resolved.
While trying the above solutions, there are chances that you might face some problems.
For instance, when you uninstall or force close the channel, the process gets stuck in between. Now you do not know what to do.
Should you exit the process or shut down the power connection?
This unexpected blocking of the process is usually because of your Internet connection. So make sure your Internet connection is stable.
Another place where most of the users get stuck is while clearing the cache or performing a factory reset. Proxy and VPN servers can sometimes affect the connectivity and network connection.
And so the basic way to troubleshoot it is by disabling all such programs.
Having trouble with streaming Amazon Prime Video on Roku?
Cannot get through the home screen of Amazon Prime to your favorite TV show or movie?
There can be various reasons due to which the app may have got corrupted. And so all you need to do is repair it with some working ways.
We hope that one of the methods mentioned above works for you. And in case of any query or if you get stuck at any step then feel free to share it with us.