How to Fix – Google Play Error 11866

Google Play is a series of apps that include Movies and TV shows, games, music, pictures, business and much more.

The Google Play Movies and TV app runs on both Android and iOS devices. You can watch TV shows and movies that are purchased or rented by Google Play.

Just sign in to your Google account and start streaming.

But sometimes when you start playing a video, it stops after every 2 minutes showing an error which says- “There was a problem while playing [-11866]. Touch to retry.”

Obviously you wouldn’t be touching the screen every other minute to resume the video.

And so we have got you a few solutions that will help you fix Google Play error 11861, where the movies and TV shows stop playing.

How to Fix Google Play Error 11861?

If the movie or show you are streaming via the Google Play app on your iPhone or iPad lags, or buffers or stops playing then there is some playback error.

However, it is possible that you can face the Google Play 11861 error on Android devices as well.

And so we have covered some working solutions for both platforms.

For iOS and iPad

Method 1 – Basic Troubleshooting

To begin with, here are few things to check before you go ahead.

  • Check whether you are using the latest Google Play Movies and TV app version.
  • Close the respective app. And then open it again.
  • Sign out from Google Play.
  • Close the device and restart it.
  • After your system reboots, open the app, sign in to your account and stream the movie or TV show that was causing the issue.

Method 2 – Delete/ Remove Cache

Sometimes due to the cache and cookies that get stored, the video streaming is affected. And so you can check the cache of your app and delete them.

Step 1 – Open the settings of your iPhone or iPad that you are using.

Step 2 – Go to Apps. Then click on Manage Apps. If you do not get Manage Apps, then look for Application Manager.

 Deleting the cache

Step 3 – Now click on the Google Play Movies and TV app. And go to Storage.

Go to Storage

Step 4 – Click on Clear cache.

Clear the cache

That’s it. Now try streaming the movie on Google Play and see if the error 11861 has been resolved.

Method 3 – Fast Forward the Scene

If your movie is getting stuck at a particular scene, then this simple trick can help you.

Fast forward the TV show or movie on its timeline and skip a few scenes. If the video starts to play normally, then it might be due to some minor issue with the video.

But if it is still getting stuck after two minutes of playing, then try the next method.

Method 4 – Remove/ Reinstall the App

If none of the above methods works, then delete the app and reinstall a new and clean version.

This method has proved to work for a few users. Incompatibility of the apps usually leads to such issues.

Step 1 – Long press the app icon on your Home screen.

Step 2 – Then click on the cross arrow that appears on the corner of the app.

Step 3 – Confirm by clicking on Yes. And the app will be removed.

You can now head back to the App Store and reinstall the app.

For Android Devices

Method 1 – Basic Troubleshooting

Tacking of all issues should start with simple troubleshooting. So here are a few tips that can resolve the issue, without you getting into more mess.

  • Check the version of Google Play Movie and TV app that you are using. If needed, update the app.
  • Close the app. Close all the apps running in the background and then reopen it.
  • Fast forward the video and check if it is playing in the forwarded timeline.
  • Or you can also sign out from the app. Delete or uninstall it. And then reinstall it and try streaming the movie or TV show.
  • If nothing works, then close your device. Reboot it. After the device restarts, open the app and start streaming again.

Method 2 – Change Internet Connection

If the movie or show you are playing is getting stuck at every other minute, then you can try changing the Internet connection.

So if you are streaming movies using mobile data, then disconnect your device. And connect it to your home Wi-Fi.

Change Internet Connection

In other cases, if your device is connected to the wireless network, then you can try to stream on your mobile data.

Sometimes, due to poor Internet connection the videos buffer and take time to load. As a result you get errors like this.

Method 3 – Clear the App’s Cache

Clearing the cache and keeping your device clean and light keeps almost all the errors at bay. And so you can clear the cache and cookies of the app and check if the issue has been resolved.

Step 1 – Open the Settings of your phone.

Step 2 – Then click on Apps and notifications. And choose See All Apps.

Step 3 – Now click on the Google Play Movies and TV app.

Step 4 – Go to Storage and Cache. And then choose Cache.

Go to Storage and Cache

You can now try downloading or streaming the movie.


The Play Store is your ultimate destination to get all kinds of apps. Whether you are using the App store or the Google Play Store, just name the app you want and you will find here.

The Google Play Movie and TV app is also one of the popular apps that you can use to watch movies and TV shows.

However, if while running the app you face the Google Play error 11861, then note down the tricks and tips mentioned above.

We have tried to cover every possible solution that can resolve errors like this.

If any method works for you then share it with us in the comment section.

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