5 Proven Fixes for Amazon Prime not Loading on PS5

Once you start watching a TV show or web series, you feel obliged to complete it as soon as possible.

Don’t you agree?

But just imagine, you have opened the app to start your binge-watching session, but it stops responding.

Annoying right?

Yes, it is. And recently a lot of users have been complaining about Amazon Prime not loading on PS5.

So today we are going to talk about some ways that you can use to troubleshoot if Amazon Prime Video is not working on your PS5.

Viewers of Amazon Prime Video are increasing and so are the complaints.

But you can definitely fix them from your end with some easy and quick tips and tricks. So let us begin.

Proven Solutions to Fix Amazon Prime not Loading on PS5

Troubleshooting loading issues can be due to incompatible PS5 software or an outdated Prime Video app. So let us go through various checkpoints and see what could be the possible cause behind the error.

Method 1 – Check your Internet Speed

A stable Internet connection is the most important thing that you require to stream Prime video on your device.

And so if you are facing any issue in loading Amazon Prime Video on PS5, then maybe your network connection might be the problem.

You can check the stability of your connection by running a speed test. For that,

Step 1 – First go to the Settings of your PS5. And then open the Connections section.

Step 2 – Next click on your WiFi connection and check if you have access to it.

Step 3 – To check the download and upload Internet speed, Under the Connection Status click on View Connection Status.

Check your Internet Speed

Step 4 – Then scroll down till you find the Connection Speed download/upload option.

If your Internet connection is strong and stable, then you can move on to the next method.

Method 2 – Check your Amazon Prime Account

Now there can be two possibilities where your Amazon Prime Video might be at fault. One, your Amazon Prime account might not be active due to which you are unable to load it on your PS5.

Second, it is possible that the Amazon Prime Video app installed on your device needs to be updated. Outdated or incompatible apps usually do not work and cause errors like this.

Sign in Amazon Prime Account

So you can log in to your Amazon account from any browser, and check the status. To update the app, go to the PlayStation Store and check if there are any pending updates.

Method 3 – Wake up your PS5 from Rest Mode

Your PS5 can crash or face critical issues when you run games in resting mode. And so one way to resolve Amazon Prime Video not working on the PS5 issue is by waking up your console from rest mode.

While Sony hasn’t released any official help, you can disable the rest mode from your Settings. So follow the steps given below –

Step 1 – Open Settings> System Settings.

Step 2 – Then go to Power Saving. Choose the Set Time option.

Step 3 – And as your PS5 enters into the rest mode, you can choose the Don’t Put in Rest Mode option.

Disable Rest mode on PS5

You can get back normal loading of the Amazon Prime Video app on PS5 by not running in rest mode.

Method 4 – Update PS5 Controller Automatically

After you wake up your console from sleep mode, you need to follow the steps given below to update it automatically.

Step 1 – As you disable the rest mode, you will get an alert regarding controller updates that are available.

Step 2 – You will get two options: Update Now or Notify After 24 hours.

Step 3 – Then connect your console to the network device via USB.

Step 4 – Then using your controller, select the Update Now option.

Update PS5

Method 5 – Turn of your VPN

VPN services are also possible threats that stop the working of the Amazon Prime Video app. If you have enabled VPN, proxy, firewall services on your system, then they can lead to connectivity issues.

These services cause traffic encryption as a result of which the users are unable to run and stream different apps.

So try to disable the VPN and Firewall and then check if the app loads on your system.


Amazon Prime Video has gained so much popularity over the years that errors like this have become quite annoying.

And so users want to resolve it as quickly as possible.

If you are also unable to load Amazon Prime Video on PS5, then using some basic workarounds you can easily get it to work again.

We have tried to get you all the working solutions, and hope that at least one of them works for you.

If you have any tricks up your sleeve, then don’t forget to share them with us.

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